Q. When will my order ship?
We ship orders Monday – Friday, 8am-3:30pm Eastern. Most orders ship the same day the order is placed. Monogramming or engraving may add additional processing time of a few days. Extended delivery times on some personalized items are noted in the item’s description.
All orders are shipped via UPS or USPS Priority Mail. Orders shipped UPS generally take 2-5 days for delivery. UPS will not deliver to a P.O. Box so if you prefer UPS delivery please supply a physical street address.
Please note that items ordered together may not be shipped together. If you prefer that all items be shipped together, please let us know and we will do our best to accomodate your request.
Q. Can I expedite my order?
Orders placed Monday-Friday, 8am-3pm Eastern, can be shipped Next Day Air, 2nd Day Air or 3rd Day Air for an additional charge to help ensure the timely arrival of your order (for instance, that birthday party that’s on Thursday and today is Tuesday). Orders placed outside of these hours will be processed the next business day and shipped via the method you selected.
Feel free to go ahead and place your order at any time. To help the representatives, please reference your order number when contacting us. In some cases, we may contact you to verify order information before you get a chance to contact us. Please leave proper contact information in your customer account set-up to help us help you.
Q. What are the Shipping & Handling charges?
All order ship FREE to the continental US. Deliveries outside the continental US have varying rates. We will be happy to provide a quote to confirm any shipping charges outside the contintental US.
Q. Do you ship to Alaska, Hawaii & Puerto Rico?
Q. What are Christmas Shipping deadlines? For items in stock:
Orders placed by cut off (3:30pm EST) on 12/18/14: shipped Next Day Air (by the deadline) will arrive 12/19/14; shipped 2nd Day Air will arrive 12/22/14; shipped standard will arrive between 12/23 - 12/31 depending on where the package is headed.